Healthy Cat Plan

Cat flu is usually caused by calicivirus (more information here) or herpesvirus (more information here). A third cause of cat flu is Chlamydophia felis (more information here), but there is not a widely used UK vaccination for this.

Cat flu vaccination is recommended for all cats (including indoor-only cats) as the virus is common in the environment and can be transmitted by shoes, clothes and other objects. Vaccinated cats can still become infected with and carry calicivirus and herpesvirus but regular vaccination helps to prevent severe disease.

Panleukopaenia virus is also called Feline Infectious Enteritis or feline parvovirus. It is a severe and often fatal disease (more information here). It is particularly dangerous as it can survive for long periods in the environment and is resistant to many disinfectants.

Panleukopaenia vaccination is recommended for all cats (including indoor-only cats) as the virus is common in the environment and can be transmitted by shoes, clothes and other objects.

FeLV is a virus which causes blood cancer (leukaemia) in cats (more information here).

All cats with any outdoor access should be vaccinated against FeLV. We also advise FeLV vaccination for indoor-only cats who have contact with outdoor-access or stray cats.

When joining the Healthy Cat Plan you are accepting these terms and conditions. It is important to read them carefully, and please ask a member of staff if you have any queries.

• The Healthy Cat Plan is a rolling annual preventative healthcare programme. The Healthy Cat Plan is not an insurance policy.

• Membership of the agreement constitutes an agreement between you and Lee Locum Ltd (T/A Manchester Cat Clinic). Membership and benefits are not transferable to another practice.

• You will receive discounted products and services during the course of your membership including, but not limited to, vaccines and flea / worming / tick treatments and a full health check with one of our vets. Full details of what is included are available from the practice.

• The fee for your cat will be determined by its age and lifestyle.

• Treatment your cat receives outside of the scope of the Healthy Cat Plan will be charged in accordance with the practice’s normal fees, terms and conditions.

• These Healthy Cat Plan terms and conditions should be read in conjunction with any additional information including, but not limited to, literature provided by the practice detailing what is included in the Healthy Cat Plan. That literature forms part of these terms and conditions.

Your responsibilities

• You are responsible for following our vets’ and nurses’ guidance, and for ensuring your cat attends the practice regularly for the preventative healthcare checks which are included as part of your membership of the Healthy Cat Plan.

• If we are unable to maintain your cat’s health because you haven’t followed guidance or attended the practice we may need to terminate your membership. Termination would be in writing as outlined below, and with immediate effect.

Payments

• Your membership fees will be collected as a recurring card payment on a monthly basis.

• We use Nordhealth Pay to collect payments on our behalf. For the avoidance of doubt, your agreement is with Lee Locum Ltd (T/A Manchester Cat Clinic).

• Membership for each cat will renew automatically on the anniversary of the date that your cat joined the Healthy Cat Plan.

• We will tell you in advance, in writing, if there is to be a change in membership fees on your renewal date. We will always give you at least 30 days’ notice of any change in fees as a result of our annual review.

• Your cat’s monthly fees may also change as your cat’s age changes. A change in fees due to a change in age will take effect as soon as is reasonably practical.

• Failed payments, e.g. because of a lack of available funds or a cancelled card, cause a significant increase in administration costs for the practice. We reserve the right to charge an administration fee of £10 for each failed payment. This administration charge will be added to your account.

• After a failed payment, we will repeat our payment request to your card within 3-5 working days.

• If the second payment request also fails, a second administration charge may be added to your account. We will make a third and final payment request to your bank after a further 3-5 working days. If this payment request is unsuccessful your Healthy Cat Plan membership will be cancelled automatically and your cat will no longer receive the associated benefits and discounts.

• If your Healthy Cat Plan membership is cancelled automatically because of failed payments, your account will be reviewed and you will be charged the full price of any products and services received during the course of your membership, minus any membership fees received to date.

Cancelling your membership

• You may cancel your membership on your anniversary date (which is the anniversary of the date you joined) by giving us not less than 1 month's notice.

• If you cancel your membership before your anniversary date, we will review your account and, where applicable, charge you retrospectively the full price of any products and services received during the course of your membership, minus any membership fees received to date.

• We may end our agreement by giving you written notice as outlined below.

• Unpaid bills relating to your membership fees, treatment received or medicines dispensed will be handled in accordance with our standard terms and conditions (available on our website: www.manchestercatclinic.co.uk) and may be referred to a third party debt collection agency.

Notice

• With regard to this agreement, either party wishing to give notice to the other should do so in writing.

• ‘In writing’ includes emails, letters sent by post, or delivered by hand.

• When we write to you by post, we will use the address most recently provided.

• If you wish to write to us, please use the email address hello@manchestercatclinic.co.uk or send letters to 567 Wilmslow Road, Manchester M20 3QH.

• Should you ever have cause to complain about the service you receive, please follow the practice’s normal complaints procedure (available on request).

How we use your information

• Manchester Cat Clinic will hold and use your personal data (as defined by UK data protection laws) for the purpose of administering your preventative healthcare plan.

• Manchester Cat Clinic may record and monitor inbound and outbound telephone calls. These calls may also be referred to in relation to any future queries.

• We will take all reasonable precautions to ensure the security of your data. Your data will not be shared with anyone else unless there is a legal requirement for us to do so.

• You have the right to see your personal data. If you have any queries about the data we hold, or how we use it, please write to Manchester Cat Clinic, 567 Wilmslow Road, Manchester M20 3QH.

Lee Locum Ltd (T/A Manchester Cat Clinic) is a limited company registered in England and Wales with company number 12553776, whose registered office is at Kings Lodge, London Road, West Kingsdown, Sevenoaks, Kent, TN15 6AR and trading address is 567 Wilmslow Road, Manchester M20 2NW.